As well as providing only the very best quality cleaning machines, here at Karcher Hire we’re also incredibly proud of our excellent customer service. The two have to go hand in hand and it’s this philosophy that has enabled us to work in partnership with brands such as Sainsbury’s, Nissan, H&M, Hilton and Amazon.
Here are just a few ways we work to keep our clients happy.
We listen to our customer’s needs
Without understanding the concerns and needs of our customers we wouldn’t be able to ensure each of our customers had the perfect Karcher machine at their disposal. As Debbie McEntegart at Outsource Support said: “Karcher Hire Ireland listened to what areas had to be cleaned and recommended the right machine for the job. The demonstrator Lee provided thorough training for the machine, which was very well maintained and suitable for the locations it was used for.”
We always deliver on time
Waiting around for cleaning equipment can not only be incredibly frustrating, it can actually negatively impact on a business if they are dependent on your delivery. By delivering our products when promised, we make the whole process as smooth as possible. Oisin McHale from Home Concierge said: “The machine was delivered on time and the guys at Karcher Hire Ireland have been very easy to work with.”
We show our customers how the machine works
Those who don’t work in the cleaning industry, who have never operated machinery like ours before, or are trying a new model, can’t be expected to know the ins and outs of their new machine. To ensure they really get the most out of their Karcher cleaning machine, we think it’s important to offer free training and demonstrations to our customers. And they seem to find it really helpful. Miriam Byrne from Leo Dunne said: “Our experience using Karcher Hire was excellent and the demonstrator was extremely courteous.”
Oisin McHale from Home Concierge also said that “the free training with one of their engineers was invaluable!”
We maintain high standards of professionalism
We like to say that the Karcher machines speak for themselves, however, we believe customers also value high customer service and an overall positive experience which is why we maintain the highest standards of professionalism. We know people love our cleaning equipment but we want them to love us too. And it seems as though that has paid off. Linda Meakin at Halcyon Cleaning Services LTD said: “Everything was on time, it was the correct order and the communication was excellent throughout. We have used Karcher Hire on a number of occasions now and have found them to be the most professional hire company we have every worked with.”
If you’d like to hire industrial cleaning equipment with us here at Karcher Hire, just get in touch and we can take it from there!